Billing FAQ (Cancel, Refunds, Upgrades)
Here are the answers to the most common billing questions.
Petras Nargela
Last Update hace un mes
How do I cancel my subscription?
To cancel your subscription, downgrade to free plan or simply uninstall the app from your Shopify Admin.
- Note: Shopify automatically stops the billing cycle the moment the app is removed. You do not need to contact us to cancel.
How do I upgrade or downgrade my plan?
- Open the app dashboard and go to the Settings tab.
- Click on Pricing (or the Upgrade button in the top menu).
- Select the plan you want to switch to.
- Upgrading: You will be charged the pro-rated difference immediately, and the new features will unlock instantly.
- Downgrading: The change takes effect immediately. Shopify will issue a credit for the unused portion of your previous plan, which will be applied to your future app charges.
Can I transfer my subscription to another store?
Shopify handles billing separately for each store. You cannot "transfer" a subscription.
- Solution: You must install the app on the new store and subscribe to the plan there. If you have a specific case (like moving from a staging site to a live site), please contact support.
What is your refund policy?
As a Shopify App, we follow Shopify's standard billing cycle. If you uninstall the app before your trial ends, you will not be charged.
- If you believe you were charged in error, please contact us via the in-app chat.